Electronic billing service

E-invoices (Frequently Asked Questions)

Electronic billing service (e-bill) - a service that Companies in co-operation with Fitek and Banks provide their Customers - the invoice/ bill/ report/ notification is sent to recipient using Fitek e-billing System, which is part of the electronic document system www.rekini.lv.

Fitek e-billing System - a program that allows Companies to send invoices/ bills/ reports to Customers on the Internet. A Company's invoice prepared for viewing on the Internet is an e-invoice/ e-bill. The participants of Fitek e-billing System are Fitek, Companies, Banks.

Company - legal entity that sends e-bills to Customer using Fitek e-billing System.

Customer – a Company’s service user identified as an e-bill receiver based on an Application.

Bank - Luminor | DNB, Luminor | Nordea, PNB Bank, PrivatBank, Citadele, Meridian Trade Bank.

Application - a document prepared by Company, Bank or Fitek in writing or electronically to be filled by Customer who applies for e-bill.

E-invoice Utilities list

  • AGA SIA
  • Arsenal Industrial SIA
  • Baltcom, SIA
  • BITE Latvija SIA
  • Circle K
  • Clean R SIA
  • CRENT SIA
  • G4S Latvia AS
  • HL līzings SIA
  • If P&C Insurance AS Latvijas filiāle
  • Jūrmalas namsaimnieks SIA
  • Kocēnu komunālā saimniecība SIA
  • L.A.T. SIA
  • Latvijas Mobilais Telefons SIA
  • Lindstrom SIA
  • Luminor Līzings Latvija
  • Luminor Līzings SIA
  • Marno J SIA
  • MKEE
  • Neste Latvija SIA
  • OP Finance SIA
  • Pilsētvides serviss SIA
  • Ramirent Baltic Rīgas filiāle AS
  • Rīgas Ūdens SIA
  • Sanitex Baltic Distribution SIA
  • SEB līzings SIA
  • Securitas Latvia SIA
  • Swedbank Līzings SIA
  • TF Bank AB
  • Tirdzniecības centrs Pleskodāle
  • TV Play Baltics Latvijas filiale (TVPlay Home)
  • ZetCOM SIA

Service terms

  1. When applying for an e-bill, the Customer refers to the invoice by mail.
  2. The Company determines whether the Customer keeps receiving bills by mail after applying for e-billing. The Company sets a fee for the additional expenses of sending a bill by mail.
  3. Bills on the Internet (e-bills) are shown in the Company’s set format/ formats.
  4. The Company has the right to ascertain that the person who applied for the service is rightful to receive the required bills.
  5. The Company determines whether the Customer’s Application should be sent for authorization (approval) to the Company. If it is required to send the Application to the Company, the Application comes into effect only after Fitek receives Company’s approval.
  6. The Company determines whether the Customer has right to receive just their own bills or also the bills of another person.
  7. After registering a new Application, Fitek sends an e-mail to the new Customer via the e-mail address used in the Application, to confirm the new Application.
  8. If the Company does not approve the Customer’s Application Fitek sends an e-mail to the new Customer via the e-mail address used in the Application, informing of the Application being refused.
  9. In the e-billing System the e-mail address used when applying to receive the first e-bill is defined as the main e-mail address and to that the user name and password will be sent. If when applying for the next e-bill the Customer uses another e-mail address (different from the main one) a notice of the next bill will be sent to the new e-mail address, but to log-in in the e-billing System will be possible only when using the user name and password sent to the main e-mail address.
  10. If a Customer requests a new temporary password, it will always be sent to the main e-mail address. This address can be changed at www.rekini.lv under "Settings" -> "Profile".
  11. When applying for the Fitek e-billing System the Customer confirms that he/she is aware and understands all the risks, including risks assessments with third parties connecting Fitek e-billing System, except where the damage to the Customer is caused by gross neglecting by Fitek.
  12. All the e-bills that a Customer has applied for regardless of the e-mail address used in the Application are available for viewing in the System rekini.lv under one user name.
  13. Customer receives an e-mail informing of every new e-bill prepared for viewing to the e-mail address used in the Application.
  14. In the e-billing System, Customers can consolidate the e-bills by confirming a standing order payment prepared by the Bank. When paying the e-bill the Customer chooses one of the Banks co-operating with Fitek or pays with debit/ credit card. The Customer authorizes in the System and approves the payment. The information of a processed payment the Company receives the next working day (when paying by card - the third working day).
  15. If for 6 consecutive months the Company does not prepare a bill to the Customer, Fitek has the right to withdraw the Application.
  16. When applying for an e-bill, the Customer, in accordance with the 7th article’s 4th part of the Accounting Law, agrees that the exchange of data between the Customer and the Company(s) will be conducted electronically in the manner described in these terms and according to the authorization procedure described under the section "Security".

Security

The safety of e-billing is achieved with a user name and password known only to the Customer, as well as the certified Fitek server protection system (the information is encrypted with SSL protocol). After three unsuccessful attempts to connect to the e-billing System Fitek provides short-term multi-level blocking to the access.

The company at the Customer's choice can offer the service to receive an e-bill as an attachment to an e-mail. When choosing this service the Customer self is responsible for the security of the bill.

Liability

Fitek is responsible for:

  • displaying the billing information in the System in the Company's set format,
  • security of Fitek e-billing System to the extent provided under the section "Security" in these terms. Fitek assumes no responsibility or obligation to report to law enforcement authorities in cases where the Customer considers that the connection to Fitek e-billing System has been made using the Customer's password and user name but without Customer’s permission, consent or authorization. Fitek is not responsible for any loss or damage to the Customer or any third party due to receiving the information or connecting to Fitek e-billing System when using the Customer’s password and user name.

Bank is responsible for:

  • informing the Customer about the possibility to view the current e-bill,
  • processing the payment order in case of e-bill payment.

Customer is responsible for:

  • the accuracy of the data used in the Application,
  • viewing the e-bill in time,
  • using the password and user name to connect to Fitek e-billing System. For storing the password and username. For passing the password and user name to another person for viewing e-bills,
  • keeping these Terms when using Fitek e-billing System.